While traders are withdrawing their money from other businesses such as real estate or stock as a fear about weak economy alongside with hyperinflation and other factors is rising gradually, there is one market which seems to be immune from this fear. It is the gold IRA market where investors could see their fortune increasing day by day instead of being robbed like other markets.
In this review, we would take a look at one of the company in this market, the California Numismatic Investments, and see how it helps people protect their savings.
California Numismatic Investments Services
First, although this company isn’t a true gold IRA custodian, their product list also includes a wide range of IRA approved metals such as gold, silver, platinum, palladium and rhodium. Well, broad product choices is definitely a bonus as it helps thing go easier when we have to consider which metals to invest in. Moreover, they also form an alliance with an independent precious metals depository, the CMT. Besides, we also have other services and features provided as a part of their products. Those services and features are listed below:
• Free Appraisals
• Market Insight
• Competitive Buying
• Professional Rare Coin Council
We believe that customer feedbacks are the best way to see how good or bad a company is. Therefore, we always take a look at those while doing review about companies and here are things we found about CNI:
Short but positive, the review from this customer is so complimentary:
“Good working environment. Professional team. Fair. Positive atmosphere” – Hadji
However, another customer ran into trouble with its customer service:
“I definitely hate their customer service team who are so obviously arrogant and annoying. They think that they are granting you some privileges by selling you gold and silver. Oh thank you but I’m more than willing to pay some more to be respected, of course, with another company not them” – Ryan
Bad attitude is also the issue that another customer had to deal with:
“The man answering my phone call was really rude. I contacted them, asking some questions about selling my gold but all I receive was the surprising rudeness with apparently offensive manner. Well it is not an easy experience, but I hope not all meet this same trouble with them.”– Walter
After these not-so-positive reviews, we don’t expect a good score for it from other sources, but surprisingly its scores are still above the average:
After revising all their activities, we also release our final scores for CNI as follow:
- 3/10 – as an IRA option
- 5/10 – as a precious metals broker
Well, CNI gets a rather low score for IRA option as it is not an official IRA custodian, which might be troublesome as they are able to sell you IRA approved metals but limit their storage option since you can only have CMT store your metals.
CNT would also get a higher score for precious metals broker, probably 7 or 8 out of 10, not just 5 if it had a better customer service. You can see most of the complaints are about the attitude their service team. So it is a serious trouble as customer service, especially your people are one of the most important feature while dealing with customers nowadays.